What to Look for in a Home Security Company: 6 Questions to Ask Before You Buy

Choosing a home security provider is a big decision. With so many options—DIY setups, big national brands, and local experts—it can be tough to know which direction to go. The truth is: not all security companies are created equal.

Before you sign a contract or buy a new system, here are six essential questions to ask to make sure you’re choosing a provider that puts your safety and satisfaction first.

1. Do You Offer 24/7 Professional Monitoring?

Some companies offer self-monitoring through an app, but that leaves you responsible for checking alerts, even when you’re asleep or away from your phone.

Look for: A provider that offers 24/7 professionally monitored service with fast response times and real emergency dispatch. Advanced Alarm partners with a trained central station team that’s ready day or night to handle alarms, fires, carbon monoxide, and more.

2. Are Your Systems Professionally Installed?

A poorly installed system can leave blind spots or miss vulnerabilities—especially in unique homes or businesses.

Look for: A company that handles full installation and walks you through how everything works. At Advanced Alarm, our licensed technicians ensure every sensor, camera, and panel is installed correctly and tailored to

your space.

3. Will My System Be Customized for My Home?

Some companies offer cookie-cutter packages that may not fully protect your home or business.

Look for: Custom-designed systems based on the layout of your property, your concerns, and your lifestyle. Whether it’s protecting a basement door, detached garage, or second-floor window, a tailored approach offers better protection.

4. Do You Provide Ongoing Service and Support?

Security systems need updates, occasional troubleshooting, and sometimes new equipment over time.

Look for: A provider with reliable customer support and local service technicians. Advanced Alarm customers enjoy ongoing support, equipment upgrades, and service visits when needed—not a call center hundreds of miles away.

5. Are You a Local Company?

Large national chains might not understand the unique needs of your community—or respond as quickly when something goes wrong.

Look for: A locally owned and operated provider with deep ties to the region. At Advanced Alarm, we’ve been protecting Western New York homes and businesses since 1989—and we treat every customer like a neighbor.

6. What Happens During an Emergency?

It’s not enough to have an alarm that sounds. What matters most is how fast help arrives when it does.

Look for: A provider that works directly with local police, fire departments, and emergency responders. Our monitoring team verifies alarms quickly and dispatches help when seconds count.

Final Thoughts: Choose a Provider You Can Trust

Security isn’t just about cameras and keypads—it’s about peace of mind. By asking the right questions, you’ll avoid the pitfalls of low-cost, one-size-fits-all providers and choose a company that truly has your back.

If you’re looking for a reliable, local security partner, Advanced Alarm is here to help. Contact us today for a free security consultation or custom quote.